Articles

Selected writing on UX research, research impact, qualitative methods, and independent consulting.

Making Research Matter

9/1/2026

Ongoing writing on what it takes for research to actually lead to action, from how it’s conducted to how it’s communicated, interpreted, and used.

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From Insight to Empathy: Using Comics in Research Readouts

8/31/2026

How short comics can help stakeholders better understand and feel the impact of research findings, plus when to use them and what to consider when creating them with AI.

Using AI to Streamline Persona and Journey Map Creation

2/13/2025

A practical look at using generative AI to streamline persona and journey map creation while keeping the research and judgment in the hands of the UX researcher.

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The Problem With Research Democratization That People Aren’t Talking About

6/6/2023

Research democratization can backfire when non-researchers are expected to conduct studies they never wanted to take on, making willingness as important as training.

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Data Alone Does Not Create Empathy – Storytelling Is Key

6/1/2020

A contributed chapter in O’Reilly’s “97 Things Every UX Practitioner Should Know” on why data alone doesn’t create empathy, and how storytelling and strong presentation skills can help research findings resonate and lead to action.

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Using LEGO® Serious Play® in UX Research

3/28/2018

Using LEGO Serious Play in UX research can help participants express ideas, feelings, and experiences that may be difficult to articulate through interviews alone.

Collaging: Getting Answers To The Questions You Don't Know To Ask

2/6/2012

How collaging can help UX researchers uncover feelings, needs, and unexpected insights that participants may struggle to express through direct questions alone.

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Unmoderated, Remote Usability Testing: Good or Evil?

1/18/2010

A look at where unmoderated remote usability testing can complement moderated research, along with its benefits and limitations.

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Unsolicited RFPs: Just Say, No!

4/13/2009

How independent UX consultants can avoid wasting time on unsolicited RFPs and focus instead on opportunities built on real relationships and conversations with prospective clients.

PDF Prototypes: Mistakenly Disregarded and Underutilized

8/7/2007

How interactive PDFs can be used as a quick, low-fidelity prototyping tool for testing designs remotely without requiring extensive coding or development.

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