Our Clients

I hired Kyle to conduct user research in support of our Condé Nast food brands—Bon Appétit and Epicurious. From day one Kyle was a total pro in establishing a rapport and research cadence with our team of product designers, product managers, program managers, and market researchers.

Kyle was quick to identify project goals, always asked the right interview questions, and left no stone unturned in conducting usability tests with our audience members. She was endlessly patient and completely thorough.

We learned so much from her daily updates and end-of-sprint share-outs, and her impact on our design strategy is massive. I highly recommend working with Kyle!

Gregg Bernstein
User Research Lead
Condé Nast

Kyle conducted a study involving one-on-one interviews and observations for me. When I think about working with Kyle, two attributes stand out: 
1) Empathy - She quickly developed a rapport with the participants and puts them at ease 
2) Open to feedback - In a recent study, she was open and receptive to feedback. I greatly appreciated that she was willing to try a new method during our study. The technique paid off and we got the data that we needed.

I'd recommend Kyle for similar studies.

Michelle Marut
Senior User Researcher
Intuit

Kyle ran usability tests for the Scholastic Art & Writing Awards and we were extremely pleased with the results. In short: 1) Kyle was very helpful in helping us frame the content of the usability test, 2) she showed great flexibility, expertise, and patience as we worked through the preparation process, 3) she was an excellent moderator and was able to communicate clearly and unobtrusively with the test users, and 4) she delivered the results with impeccable punctuality and in a very clear and concise package. I would very gladly work with her again. Thanks for all your great work, Kyle, it was a pleasure working with you!

Dominic Matar
Director of Web & Information Technology
Scholastic

Kyle is one of the sharpest minds in today's world of usability research and interaction design. Because of this, Usable Interface floats at the top of list of firms we recommend most to our key clients for solving critical design problems. Everyone we've referred to her has come back glowing about the improvements to their design and how pleased they are with Kyle's insights and professional results.

Jared Spool
Founding Principal
User Interface Engineering (UIE)

Kyle is one of the best usability interviewers I have worked with... She is able to easily turn the business needs into a research guide, clearly synthesize and present the findings, and work well with the internal team. On top of all this, she brings the projects in on-time and within-budget. Kyle is a pleasure to work with and produces exceptional work. I strongly recommend her.

Holly Phillips
Usability, Research, and Optimization Manager
Keysight Technologies

Kyle is an absolute gem. She is professional, organized and tuned into the fine details, while at the same time putting clients and participants at ease with her pleasant and approachable demeanor. I will engage Kyle in as many future user research and usability studies as I can. When she's running a study, it's definitely in good hands.

Megan Grocki
Experience Strategy Director
Mad*Pow

Kyle's professionalism and dedication to delivering quality at every milestone enable our UE team to meet and exceed the business's expectations relative to user testing, interaction design and user research. We look forward to opportunities to work with her going forward.

Thomas Squeo
Director, Internet Strategy & Operations
McGraw-Hill

The user research and usability testing that was conducted for us by Kyle was invaluable. We now understand what areas of our site are not meeting the needs of our users and how to go about offering a better online experience.

Amy Christopher
Web Manager
University of the Sciences in Philadelphia (USP)

Usable Interface helped make the launch of our Intranet a success! Kyle demonstrated the importance of iterative usability testing to our team. She shared her knowledge and methodology to help us incorporate user-centered design and testing in future projects.

Robert Bonsall
Director, eBusiness Communications
Penn Mutual

As a search engine optimization company I know that our efforts to drive traffic are not fully realized if the processes by which people interact with our sites are not intuitive and easy to use. That is precisely why Kyle Soucy has worked with us on numerous web projects in various capacities as it relates to user focused design/web process optimization.

Wil Reynolds
Founding Principal
Seer Interactive

Kyle constantly impresses me on her ability to utilize user-centered design techniques to solve real business problems, not just boxes and arrows that explain concepts. The results achieved from her work are the best demonstration of her skills.

Chris Nagele
Founding Principal
Wildbit

Kyle delivered the answers we needed quickly. Before the testing, she was a font of good ideas and practical advice about research methods, tools, and approaches. Her testing was diligent and her report was actionable and detailed. I would definitely work with Kyle again.

James Melzer
User Experience Lead
EightShapes, LLC

I hired Kyle to run a 6-week user testing study while my team iterated on an iOS app we are getting to market... There were many moving parts, and a lot of data to collect. Kyle's ability to organize the participants, adapt to our 'lean' approach, professionally moderate the calls, and immediately turn around findings in an easy to digest format was instrumental to the success of the study... She effortlessly established a rapport with my team and with the users; and was always punctual, professional, and extremely organized. Kyle made a hard job seem easy, and made invaluable contribution to our project work. I wouldn't hesitate to hire her again.

Michelle Zassenhaus
Director, UX & Design
TheLadders

Kyle Soucy is a master at user research: flexible, patient and intelligent. She communicates well, sets clear expectations, and is easy to work with... From working within the constraints of an existing research plan to compiling feedback and recommendations for the client, Kyle's expertise and skill were clearly apparent. Through Kyle's work, the client was able to see the value of testing, and commented multiple times on both the positive impact of the tests as well as Kyle's skill at conducting tests. Kyle helped make this project a success for our client and I absolutely recommend her work.

Heather O'Neill
President & Chief Finance & Operations Officer
Above The Fold

Kyle has performed several usability testing projects for our company. Her work is prompt, thoughtful and actionable. From determining needs, to test execution, and the final report she demonstrated drive and professionalism. As a new customer, Kyle helped me understand how her services could be configured to meet our B2B e-commerce goals. She took the time to understand our questions in detail and demonstrated great empathy for our customers. In the final report, Kyle put the results into broad context of user behaviors to help us interpret and action the findings.

Dan Barsness
Protomold Product Manager
Proto Labs