How We Do It
Do you know what your users need and want? Have you talked with them yet? It's impossible to create any kind of user-centered design without knowing who your users are. User requirements gathering is one of the most important steps in building a usable interface.
Don't let the launch of your product, website, or application be the first time it's put in front of an end user. You can find out long before your product goes live if it's easy to use and meets your user's needs.
Designing the task flows and where and how crucial information is displayed in an interface is only half the battle. Documenting your design so that the business team, developers, and designers are all on the same page is the other crucial piece of the puzzle.
Can your users find the information they need? Does your search functionality actually yield appropriate results? Navigation systems can be tricky. Making sure the content you work hard to create is actually being found is imperative to providing a good user experience.
Does your team lack the skills needed to bring UX research in-house? Are you looking for a speaker for your next UX event? A custom talk or workshop on various topics in UX research can be crafted to fit your needs.
Kyle is one of the sharpest minds in today's world of usability research and interaction design. Because of this, Usable Interface floats at the top of list of firms we recommend most to our key clients for solving critical design problems. Everyone we've referred to her has come back glowing about the improvements to their design and how pleased they are with Kyle's insights and professional results.
User Interface Engineering (UIE)
Kyle delivered the answers we needed quickly. Before the testing, she was a font of good ideas and practical advice about research methods, tools, and approaches. Her testing was diligent and her report was actionable and detailed. I would definitely work with Kyle again.
User Experience Lead
Kyle is one of the best usability interviewers I have worked with... She is able to easily turn the business needs into a research guide, clearly synthesize and present the findings, and work well with the internal team. On top of all this, she brings the projects in on-time and within-budget. Kyle is a pleasure to work with and produces exceptional work. I strongly recommend her.
Usability, Research, and Optimization Manager
Kyle is an absolute gem. She is professional, organized and tuned into the fine details, while at the same time putting clients and participants at ease with her pleasant and approachable demeanor. I will engage Kyle in as many future user research and usability studies as I can. When she's running a study, it's definitely in good hands.
Experience Strategy Director
Kyle's professionalism and dedication to delivering quality at every milestone enable our UE team to meet and exceed the business's expectations relative to user testing, interaction design and user research. We look forward to opportunities to work with her going forward.
Director, Internet Strategy & Operations
The user research and usability testing that was conducted for us by Kyle was invaluable. We now understand what areas of our site are not meeting the needs of our users and how to go about offering a better online experience.
University of the Sciences in Philadelphia (USP)
Usable Interface helped make the launch of our Intranet a success! Kyle demonstrated the importance of iterative usability testing to our team. She shared her knowledge and methodology to help us incorporate user-centered design and testing in future projects.
Director, eBusiness Communications
As a search engine optimization company I know that our efforts to drive traffic are not fully realized if the processes by which people interact with our sites are not intuitive and easy to use. That is precisely why Kyle Soucy has worked with us on numerous web projects in various capacities as it relates to user focused design/web process optimization.
Kyle constantly impresses me on her ability to utilize user-centered design techniques to solve real business problems, not just boxes and arrows that explain concepts. The results achieved from her work are the best demonstration of her skills.
Who We Are
Usable Interface is an independent consulting company specializing in user research and usability testing. Our services include conducting research on end users of a wide range of products, everything from websites to touchscreen devices. We are located in Kingston, NH (near Boston), but our clients are everywhere. We go where the users are!
We've been improving the experience of our client's products for the last eleven years. During that time, we've conducted research and testing with various end users:
- Children (ages 8-18 years old), college students, and seniors
- Consumers (everything from electronics to insurance)
- Patients with varying medical conditions
- A diverse group of professionals (doctors, nurses, accountants, engineers, teachers, small business owners, Etc.)